Page 1 of 1

DoubleSpace Error

PostPosted: Sun Sep 07, 2014 3:46 pm
by dbalman
DoubleSpace fails with the following error:

Unable to capture C:\ into new WIM
Cause: Failed to open a file
[WARNING] D:\config.ini:5: Unrecognized section
"[CompressionExclusionList]"
[WARNING] D:\config.ini:70: Unrecognized section
"[CompressionFolderList]"
[ERROR]
"C:\U5ers\Dan\AppData\Local\Packages\micr0soft.wind0wsc0mmunic
ationsapps_8wekyb3d8bbwe\Local5tate\LiveComm\859b6a0e7150c77e
\120712-0(M9\Att\2000000d\i^nage001.gif,,; Can't open file
(status=0xcO0OO022): Permission denied


This is on a factory stock Dell Venue 8 Pro. What did I do wrong?

Thanks

20140907_105631-2.jpg
20140907_105631-2.jpg (133.56 KiB) Viewed 12822 times

Re: DoubleSpace Error

PostPosted: Sun Sep 07, 2014 10:36 pm
by admin
Interesting case. We're researching.

Re: DoubleSpace Error

PostPosted: Mon Sep 08, 2014 10:32 am
by admin
Would you like to receive a test build of the software that may resolve the error? It appears one of the libraries we use are unable to handle one of the files in your system. We can send you another software build which would use a different library and therefore sidestep the entire issue for you. The only downside to this change would be that you could only compress using MaxSpeed compression, and none of the higher levels.

Re: DoubleSpace Error

PostPosted: Mon Sep 08, 2014 11:07 am
by dbalman
Sure. I have not purchased your software yet, so max speed is the only option anyway.

Re: DoubleSpace Error

PostPosted: Mon Sep 08, 2014 1:45 pm
by dbalman
Update.

I did some more poking around this morning, and I was able to run DoubleSpace by deleting all the image files in the C:\Users\Dan\AppData\LocalPackages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\859b6a0e7150c77e\120712-0049\Att directory. These appear to be temp files created by the Metro Email app although I cannot figure out why there seems to be a permissions issue.

Re: DoubleSpace Error

PostPosted: Mon Sep 08, 2014 3:12 pm
by admin
Glad to hear it. I will go ahead and share this information with the vendor of the library. Perhaps he might be able to reproduce the issue.

Re: DoubleSpace Error

PostPosted: Thu Sep 11, 2014 10:48 am
by admin
Thank you again for reporting this issue.

I have uploaded a new build - version 12.4 - which should resolve this issue.

Please don't hesitate to let us know what you find. Many thanks again for escalating this issue.