Refund Policy

30-day refund

You can ask for a refund of a ZIPmagic licence within 30 days of the purchase date shown on your invoice. You do not need to give a reason. We recommend trying the free download before you buy.

How to ask

• Email support@zipmagic.co from the address used for the order.
• Include your order reference, or forward your invoice or order confirmation.
• We will confirm the refund by email.

How you are paid

PayPro Global is the merchant of record, so the refund is issued by PayPro Global to the payment method used for the order. It covers the full amount you paid, including any tax charged on the order. How long it takes to appear on your statement depends on your bank or card issuer.

What happens to your licence

A refunded licence key is deactivated. Your data is not affected: files and disks compressed with ZIPmagic stay readable, as they do when a trial ends or the software is removed.

After 30 days

Outside the 30 days, refunds are at our discretion. If you were charged twice for the same order, or charged an amount different from the price shown at checkout, we will refund the difference.

Bundled copies and volume licences

Copies of ZIPmagic that came bundled with a drive, tablet or hosting plan are covered by the terms of the company that sold you the product. OEM and volume licences are covered by their own agreements.

Disputes

Please email us before disputing a charge with your bank, so that we can resolve it directly.

Your legal rights

This policy adds to the rights you have under consumer protection law where you live. It does not reduce them. See also our Terms of Sale.

Changes to this policy

When we change this policy we post the new version here and update the effective date. Changes apply to orders placed after that date.

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